Redesigned, implemented, and maintained intranet

Unified QVC’s intranet, connecting 27,000 employees across global markets with a scalable, accessible platform that enhanced engagement and streamlined communications.

PROJECT OVERVIEW

Redesigned and implemented QVC’s intranet, to serve as a unified digital hub for employees across 7 global markets. Delivered a personalized experience with geolocation-based features, multi-language localization, and improved access to corporate resources.

CHALLENGE

  • Fragmented intranet platforms led to inconsistent corporate communications and lack of centralized resource access.

  • Needed a unified, accessible platform to support 27,000 employees across multiple global markets.

  • Required geolocation-based personalization, multi-language support, and enhanced usability.

PARTNERS

  • Internal Communications, HR, IT, Business, Legal, and Accessibility

RESPONSIBILITIES

  • Designed key landing pages and created new pages while streamlining navigation through improved information architecture.

  • Implemented taxonomy and translated system-related copy into four languages.

  • Delivered on-site and virtual training for 100+ content editors worldwide and developed educational platform documentation used by 27,000 users.

  • Conducted usability and accessibility testing and fixes in compliance with WCAG and ongoing platform updates.

DESIGN APPROACH & KEY FEATURES

  • Personalized Content: Surfaced relevant resources based on users’ locations, roles, and brands.

  • Global Localization: Supported English, German, Italian, and Japanese languages.

  • Accessible Design: Ensured compliance with WCAG 2.0 AA standards for inclusivity.

  • Scalable Navigation: Simplified content organization to improve usability and engagement.

RESULTS:

  • Employee Engagement: Increased by 80% post-launch.

  • Task Efficiency: Reduced task completion time by 30%.

  • Global Reach: Connected 27,000 employees across 7 markets.

  • Accessibility Impact: Improved usability and inclusivity for diverse global teams.

  • New modern corporate intranet platform that reduced the cost of ownership by 50%.

KEY LANDING PAGES

QRG Intranet Homepage. Surfacing content based on users location and language preference.

QVC Germany Intranet Homepage. Surfacing translated content specific to user located in Germany.

Team Member Resource Group landing page

Women in Tech: A Team Member Resource Group landing page